Madat IT Knowledge Base


Knowledge Base


Do I have to pay for Madat IT service even if you can't fix it?

Absolutely not! Remember "It's Fixed or It's Free". We don't charge by the minute or hour. Madat IT technicians are not paid per job so there is no incentive for them to rush. You know exactly what you're paying prior to us starting. Beware of those companies that advertise one fee then on their web site say that their most popular package costs twice as much! Read our full terms of service for the complete guarantee details.


How do we communicate during the online computer repair session?

During your online remote computer repair session we will communicate via a built in chat feature, phone and via Email. Please provide the best phone number to reach you at during the ordering process.


I thought you fixed it but the issue is back?

Just notify us within 7 days (3 days on malware) and we will make it right or refund your money. Read our full terms of service here for the complete guarantee details.


Is Madat IT Service open on weekends and holidays?

Computers don't care what day it is to have an issue. Our services are here for you 24 hours a day, 7 days a week and 365 days a year.


Is online IT support safe?

At online IT support "www.madatit.in" we understand that the idea of us remotely connecting to your computer may be a little worry some. Here are a few facts to set your mind at ease over the safety of a online computer repair session.

  • Our IT specialists team cannot access your computer until you allow him or her to do so via several permission based steps on your part.
  • You can watch our every move on your screen. There is nothing we can do without you seeing it. If you do not want us to see something just close it as your mouse and keyboard will work throughout the session. All we see is what you see. This is not what happens when you take your system in for a repair at a facility.
  • You have total control over the session and can cancel the session at any time via a click of the mouse.
  • Once the session is over there is no way for us to reconnect to your computer unless you give us authorization to do so.
  • The entire session is encrypted, like your online connection to your bank, so no one can intercept the connection.


What are the advantages of online support?

Online support is the best way to get your computer the help it needs right away! No wasting gas taking your computer in to a repair facility and no time waiting for a technician to return your call or come to your home/office. At online remote support "www.madatit.in" we are available for you on your schedule whether it is 6 in the morning or 12 in the midnight! ​

Madat IT is also the best solution when it comes to protecting your private information. When your computer is left in a store you have no idea what is being looked at but with Madat IT Service we only see what you see while we repair your computer right before your eyes! Beware of those companies that can black out your screen while 'repairing' your computer. ​ This type of technology is fast becoming the preferred method of repair for home and business computer users.


What are your areas of expertise?

Our "Madat IT" technicians are experienced in online repair of all different brands of computers whether it be a desktop or laptop running all versions of Microsoft Windows products, as well Madat IT technician are expert in cloud computing, web hosting and mobile support. As long as you can connect to the Internet, our technicians can troubleshoot and repair your computer while you watch via an encrypted connection for your protection. Typical services provided by Madat IT Service include, but are not limited to:
Regular computer maintenance
Computer protection (virus scanner install)
Removal of viruses, malware and trojans
System optimization and update
Software and Applivation assistance
System blue screen and error code issues
System slow start up and hangs
Mobile support to application and tools
Cloud computing support to create virtual environment
Cloud hosting and SSL
Setting up and troubleshooting peripherals like scanners and printers
Don't see your issue: click on "Contact Us" or Chat (lower right) to see if we can assist.
Basically we can handle any issue with your computer remotely except for a hardware failure, which is rare.


What is Madat IT Service?

Madat IT Service is one of the latest techniques in computer repair and cloud computing. It allows an online computer repair specialist to access your computer via the Internet to fix common computer issues such as: viruses, crashes, freezing, random restarts, spyware, random popups, malware, blue screens of death (BSOD), security issues, vulnerability issues, application and software problems, driver issues and upgrades, firewall setup and problems, slow startups etc. Basically anything but a hardware issue, which is rare.
By taking over your keyboard and mouse securely via encryption and with your permission our Madat IT Online Remote Service specialists can diagnose your computers problems and fix them, all while you watch from the comfort of your home or office. Remember that you remain in total control of the session. A chat window will be kept open and we can even communicate via phone during the session.


What operating systems can you connect to?

We can connect to Windows 7, Windows 8, Windows 10 and latest Windows operating system! Also we can connect to Capitan, Sierra, High Sierra, Mojave, Catalina and latest Mac operating system!


Where are your Madat IT technicians based?

Our Madat IT Online Remote Service technicians are based in our headquarters in metropolitan city India. We are support all over India. www.madatit.in they are proudly done in the India!



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